Refund policy

Refund policy


To be eligible for a return, your item must be in the same condition that you received it, unused & unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will not be able to accept returns if the product seals have been broken, on sale, final sale, or that be sold under the regular website price . 

To start a return, you can contact us at . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You will receive a refund for the cost of the product. However please note that the cost of shipping will not be refunded as we would have already paid this to the courier to get the products to you in the first place. You will also be responsible for the cost of return shipping. The cost of return shipping is $22.56 for US, $149.00 for rest of the world. This will be deducted from the refund given to you. 

To clarify the refund you will receive will be total money paid, less initial shipping cost, less return shipping cost. 

You can always contact us for any return question at 


Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale, Products that are on discount, any items or gift cards, or any products purchased on our website or at our store in Boulder Colorado .


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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